Business Description:Drishti has independantly created its revolutionary DACX (Drishi Advanced Communications eXchange) Platform, from ground-up, for communications-centric enterprises such as call centers, financial services, banks, etc.
Drishti has also developed applications like DACX Ameyo, and DACX Contact Center Suite on the propriety DACX platform with unparalleled communications features and capabilities. The patent-pending platform has been built with the next-generation, future-ready concepts like Model Driven Architecture (MDA), and Service Oriented Architecture (SOA) which enable rapid development of new services using OSGi, Java and Eclipse, and virtually umlimited scalability and five-nine reliability.
Drishti has also created a professional multi-channel (SMS, Chat, Web, Phone) services and support paradigm for its offerings called DaSH (DACX 24x7 Support Helpdesk) that enables customers to log their requests for enhancements, issue resolution, integrations, etc via an online portal DCA (Drishti Customer Arena).
Industry:IT/ Internet/ Software
Founded in:2003
Source of idea:Systematic search for business opportunity
Significant Competitors:Avaya, Aspect, Interactive Intelligence, Genesys (Alcatel Lucent), Altitude
Company Details :
Company Name:Drishti-Soft Solutions
HeadQuarters:Gurgaon
Stage of the company:Several customers or locations
No of Employees (2006):51-100
No of Employees (2007):51-100
Office Locations(2006):2-5
Office Locations(2007):6-15
No of companies promoted:No
Profits (2006):breakeven
Profits (2007):breakeven
>Partnerships:Digium Partner for India and APAC
Xorcom Partner for India and APAC
Partnership Alliance with Solutions-ME (Middle East), OnecallBD (Bangladesh), Happy Communications (Philippines), and GlobalSky (Philippines)
Initial Funding:Personal savings
Addl Funding:Bank loans & mortgages
Institutitional Capital:No
Revneue Model:Software Product License (Single code base supports packaging and a modular offering based on licenses) for Premise and Hosted (SaaS) offerings, Professional Services and Support, Partnership with hardware vendors
Awards & honors:2008 IP Contact Center Technology Pioneer Award for its groundbreaking IP contact center technology
CCW's Member's Choice Award (2008) for three categories namely, Best ACD, Best After Sales Support and Best Outbound Solution
BPONews's Best Contact Center Solution
Promoters Details :
Promoters Name(s):Bishal Lacchiramka
Age:31
HomeTown:Bokaro
Education:Bachelors Indian Institute of Technology
No of companies promoted:No
Family Background:Business
Job:Senior Engineer at Hughes Software Systems
Ex-Job Description:Engineering
Favorite Book/Movie:Critical Chain by Dr. Eliyahu Goldratt
